We offer a no quibble 30-day return policy on items purchased by retail customers. If you change your mind or you are not 100% happy with the product, please return it to us with the proof of purchase within 30 days from the date of dispatch and we will refund you in full, including the original postage.
This refund may take up to 14 days after we have received your item. The item must be returned to us unused, unopened and in the condition it was delivered to you. You will be responsible for the return postage. Your statutory rights are not affected.
Please note, if an item is returned and found to not be in its original condition, only a partial refund will be issued so please ensure you return items back in the same condition you received it with original packaging.
Shortages, Non-Delivery, Damaged and Incorrect/Not-as-described Items
We will replace the related items as soon as you report the problem to us subject to the following conditions. If we are unable to replace the item, we will refund you in full.
For shortages, you must notify us in writing no later than 3 calendar days after delivery. Shortage Items do not include out-of-stock items of which you have been notified prior to dispatch (and appear as such on your dispatch/delivery note);
For non-deliveries, 10 working days (20 working days if outside of UK) must have elapsed after we dispatched the items before a claim can be made
For damaged or incorrect/not-as-described items, you must notify us in writing/by email no later than 3 calendar days after delivery. We will ask you to return the related items back to us either before the replacement can be sent to you, or within 2 working days after the replacement is dispatched, at our discretion. We will refund you the return postage only if you include the receipt of the return postage. The Maximum return postage we can refund will be advised to you at the time you make a claim. If you are unable to post the item because it is very bulky or heavy, we may be able to arrange a collection upon your request.
If you urgently need your parts we recommend that you place and pay for a new order while we process your return and/or refund; please include the order number of the parts being replaced and a brief description of what error occurred so we have more information to serve you correctly and efficiently. By dealing with your returns/refunds separately to your new orders we are able to give you a swifter and better service. If you are willing to wait until your refund/return is processed we are more than happy for you to do so, however we advise that this is a much longer process.
To initiate a return or request an exchange, please contact us in the first instance to inform us of the reason of return/exchange. We can be contacted by email at firstname.lastname@example.org or by telephone on 01482 320385.